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SPRING INSURANCE SOLUTIONS, LLC’S PRIVACY POLICY

 

Last Updated: May 7, 2026

www.springinsurancesolutions.com (the “Website”) is owned and operated by Spring Insurance Solutions, LLC dba United Medicare Advisors, LLC (“SIS”) (collectively “SIS,” “us,” “we,” or “our”). In California, Florida, and Nebraska, we operate under the name Spring Insurance Solutions. This Privacy Policy, together with our Terms and Conditions (collectively, the “Agreement”), forms a legally binding agreement between you (“you” or “your”) and SIS, its parents, subsidiaries, affiliates, related companies, representatives, officers, and directors. By using the Website or our products and services (collectively, “Your Use”), you consent to this Agreement as if you had signed it.

CONTENTS

  • SCOPE OF THE POLICY
  • INFORMATION WE COLLECT
  • HOW WE USE YOUR INFORMATION
  • HOW WE SHARE YOUR INFORMATION
  • HOW WE STORE AND PROTECT YOUR INFORMATION
  • YOUR RIGHTS AND CHOICES REGARDING YOUR DATA
  • THIRD-PARTY LINKS AND BEHAVIORAL TRACKING
  • CHILDREN’S DATA
  • CHANGES TO THIS PRIVACY POLICY
  • CONTACT US

 

  1. SCOPE OF THE POLICY

The Website is an online source for people seeking to learn more about their insurance options.

This policy applies to all visitors to the Website and users of SIS’s products and services, including websites and features. Your use of the Website is also subject to our Terms and Conditions.

This Privacy Policy does not apply to protected health information (“PHI”) subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). If any of the information you provide us through our website is combined with your PHI, SIS will protect it consistent with obligations under HIPAA.

The Website, and this Privacy Policy, are intended for users in the United States. All information that you submit to us, or that we otherwise collect, will be transferred to and processed in the United States.

  1. INFORMATION WE COLLECT
  • Information You Provide
    • We collect personal information you provide, such as your name, age, email, phone number, address, and messages or attachments sent to us through inquiries, forms, transactions, or similar tools, including through other websites in our network.
    • We may occasionally invite you to participate in voluntary marketing surveys, and if you do, we may use your demographic information and feedback in aggregate to evaluate and improve our site, services, and products without publicly disclosing or linking your responses to you.
  • Information Collected Automatically
    • We collect data using cookies, tracking pixels, session replay, analytics tools (e.g., Google Analytics), and other technologies to improve your experience and provide relevant advertisements. You can modify cookie settings in your browser, though certain features may be affected.
    • We also collect anonymous data, including IP addresses, device information, operating system, internet connection, browser type, location data, and platform information. Log files help us analyze trends, administer the Website, and improve user experience.
  • Sensitive Personal Information
    • Some state laws define certain categories of personal information as “sensitive.” We may collect the following types of sensitive personal information, where applicable.
      • Government-issued identifiers (e.g., Social Security number, driver’s license number)
      • Health or medical information (e.g., Medicare Beneficiary Identifier, disability status, health or medical history)
  • Use of Sensitive Personal Information: We use sensitive personal information only as reasonably necessary to:
    • Match you with an insurance plan and assist you with enrollment;
    • Provide the services or products you request;
    • Detect and prevent fraud or security incidents;
    • Perform services on behalf of the business, including customer service and account management; or
    • Comply with legal obligations.

Where required by law, you may have the right to limit the use and disclosure of sensitive personal information. To exercise this right, please submit a request using the contact methods listed in Section 6(G).

 

  1. HOW WE USE YOUR INFORMATION

We use your information to:

  • Communicate with you about products, services, and inquiries.
  • Provide customer support to assist with issues.
  • Process transactions when you make purchases.
  • Improve the Website through research, testing, and analysis.
  • Personalize content for a better customer experience.
  • Comply with legal obligations and respond to legal proceedings.
  • Develop new products or services based on customer need and demand.

 

  1. HOW WE SHARE YOUR INFORMATION
    • Business Purposes
      • Personal information may be shared with:
        • Trusted businesses processing data on our behalf under confidentiality agreements
        • Affiliated services to provide a seamless experience.
        • Third-party service providers for advertising, marketing, and analytics.
        • Carefully selected business partners offering complementary services.
        • Text messaging originator opt-in data and consent will not be shared with any third parties, including affiliate or business partners. The opt-in is not transferable to another party involved in the process.
    • Legal Requirements
      • We may disclose your data to comply with legal obligations, respond to legal processes, enforce our Terms, cooperate with law enforcement, or protect our rights and safety.
    • Corporate Transactions
      • Your data may be shared in connection with a merger, sale, or corporate restructuring.
        • With Your Consent
          • We may share your information as directed by you.

 

  1. HOW WE STORE AND PROTECT YOUR INFORMATION
  • Security
    • We implement security measures to prevent unauthorized access, alteration, disclosure, transfer, or destruction of your data. Access to personal information is restricted to employees who require it for business operations.
  • Data Retention
    • We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to meet legal, regulatory, tax, accounting, or reporting requirements.
    • To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and whether we can achieve those purposes through other means.
    • When personal information is no longer required, we will delete or de-identify it in accordance with applicable laws and internal policies.

 

  1. YOUR RIGHTS AND CHOICES REGARDING YOUR DATA

 

    • Email Preferences
      • You can unsubscribe from marketing emails via the unsubscribe link, but you will continue receiving transactional emails.
    • Cookie Preferences
      • Adjust cookie settings in your browser to manage tracking.
    • “Do Not Track” Signals
      • We do not honor “Do Not Track” browser requests.

 

  1. State-Specific Privacy Rights

To the extent applicable under state privacy laws, residents of certain states may have additional rights regarding their personal information under their respective privacy laws. These rights may include:

 

  • Right to Know: You may request confirmation of whether we process your personal data and access details, including the categories of data collected, sources, purposes, and third-party sharing.
  • Right to Correct: You may request corrections to inaccurate personal data we hold about you.
  • Right to Delete: You may request the deletion of your personal information, subject to exemptions under state law.
  • Right to Obtain a Copy: You may request a copy of the personal data we have collected about you.
  • Right to Opt-Out: You may opt out of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling that produces legal or similarly significant effects.
  • Right to Appeal: If we deny your request, you may appeal our decision. To appeal a decision, please reply to our original response or email info@unitedmedicareadvisors.com  with the subject line “Privacy Request Appeal”.
  • Non-Discrimination: You will not be discriminated against for exercising your privacy rights.



  1. California-Specific Rights

In addition to the rights above, California residents have:

 

Shine the Light: Under Cal. Civ. Code § 1798.83, you may request details about our disclosure of personal information to third parties for direct marketing purposes.



  1. Additional Rights for Nevada Residents
  • Do Not Sell My Personal Information: Nevada residents can request that we do not sell their personal information. Contact info@unitedmedicareadvisors.com to submit your request.
  • Response Timeline: We aim to process requests within 60 days.

 

  1. Global Privacy Control and Opt-Out Preference Signals

We recognize and honor browser-based opt-out preference signals, such as the Global Privacy Control (GPC), where required by law (including California, Colorado, and Connecticut). When we receive a valid GPC signal, we treat it as a request to opt out of the sale or sharing of your personal information and/or targeted advertising, as applicable.

 

  1. Profiling and Automated Decision-Making

Some states grant you the right to opt out of profiling in connection with decisions that produce legal or similarly significant effects. We do not engage in automated decision-making or profiling that would produce such effects without meaningful hSISn involvement. If we begin to do so in the future, we will update this Privacy Policy and provide you with appropriate notice and opt-out rights.

  1. Exercising Your Rights

To submit a request regarding your privacy rights, please contact us via:

  • Email: info@unitedmedicareadvisors.com – Include your full name, residential address, email, phone number, and the nature of your request.
  • Toll-Free Telephone Number: Call (855) 665-9200 to make a request.

 

We will respond within 45 days and notify you if an extension is needed.

  1. THIRD-PARTY LINKS AND BEHAVIORAL TRACKING

Third-Party Links

Our website may include links to third-party products or services, including social media features. These external sites operate independently and have their own privacy policies. We are not responsible for their content or activities.

Third-Party Information Gathering

SIS may display content and advertisements from third parties that track user activity beyond what is described in this policy. These third parties may place cookies on your device, collect data, or solicit personal information. For details on third-party tracking, cookies, and how to opt out, please review the privacy policies of the respective third-party providers.

  1. CHILDREN'S DATA

The Website is not intended for users under 18 years old. To use the Website, you must be 18 years or older and legally able to enter a binding contract.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this policy periodically as our website evolves and privacy laws change. Updates will be posted online, and by continuing to use the website, you agree to the latest version of this policy.

 

  1. CONTACT US

For any questions or concerns about this policy or your privacy, please contact us at:

Spring Insurance Solutions

120 West 12th Street, Suite 1700

Kansas City, Missouri 64105

(855) 665-9200

info@unitedmedicareadvisors.com

PLEASE NOTE: Medicare Supplement insurance is available to those age 65 and older enrolled in Medicare Parts A and B and, in some states, to those under age 65 eligible for Medicare due to disability or End-Stage Renal disease. The purpose of this communication is the solicitation of insurance. Contact will be made by an insurance agent/producer or insurance company. Medicare Supplement insurance plans are not connected with or endorsed by the U.S. government or the federal Medicare program.

Spring Insurance Solutions, LLC and www.springinsurancesolutions.com are wholly owned and operated by Spring Venture Group, LLC. Spring Insurance Solutions and its divisions are licensed to sell insurance products in AL, AZ, AR, CA, CO, CT, DE, DC, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY.